Data Request

What this page is for

This page explains how to ask Mabiz to access, correct, export or delete personal information, or to close a platform account. We also use this page to answer questions about how we handle information.

Our Privacy Policy describes in more detail what information Mabiz processes and why.

If you use Mabiz through an employer or another organization

Mabiz is used by organizations to run their business. If your employer or the company you deal with has entered your information into its Mabiz workspace — for example, your employment record, salary details, or customer/supplier record — that organization controls that information.

Please contact your organization’s Mabiz administrator first. Your administrator can update or remove records, deactivate or remove accounts, and answer questions about the data your organization manages. We are usually not in a position to change this kind of data on our own.

If you are not sure who your organization’s administrator is, ask your HR or IT department, or contact us and we will point you to the right channel.

How to submit a request to Mabiz

For requests about data that Mabiz controls directly, email us at info@mabizglobal.com and include:

• Your full name and the email address associated with your request;
• The organization or workspace you are part of (if any);
• What you would like us to do: access, correction, export, deletion, or another question; and
• The information or account the request relates to.

We will verify your identity and request, review it, and respond to you. In some cases we may need to confirm that you are authorized to make the request (for example, if the data belongs to an organization’s workspace).

What happens after you submit

We will review your request against the reasons we hold the information, including our obligations to keep records for business continuity, security, accounting, tax and audit purposes. Where we cannot fulfil a request (for example, because the information must be retained by law, or because it is controlled by your organization), we will explain why when we respond.

There is no fully automated account-deletion or data-export process on the Mabiz platform. Requests are handled by our support team, with your organization’s administrator where the data belongs to a workspace, so that records are handled carefully and lawfully.

Contact details